Technical Support
We focus on quality and we expect our Partners to do the same. For more information on the qualities we hold dear, see our article on Technical Quality.
Here are some of the ways we do that.
- We don’t outsource coding work because of both ethical and security concerns.
- You will always know the name of the person who is taking care of you and your customers.
- We have both critical support as well as regular support channels so our Partners can decide the appropriate priority of requests.
- We are full-stack senior developers which means we have decades of experience in both front-end coding and back-end integrations and can handle any issue or advise on a plan of action.
Secured Customer Websites
In 2017 we realized the need for better security and management of our own customer sites. We started developing the WP-Ensure platform which combines best practices and services to ensure sites are well maintained, backed up, and security hardened.
Our back-end monitoring and logging system is completely custom and has many features built specifically for WordPress and WordPress Multisite networks to alert us to a variety of issues so we can react accordingly. Using a proactive approach with many layers of defense, your customer sites couldn’t be in better hands.
If you would like more technical information about some of the building blocks we use on our platform, we teach users how to secure their own websites in our free WordPress Security Course.
Recurring Revenue
We believe that businesses should run on a WIN-WIN-WIN philosophy. In all our work we look at how our cooperation is beneficial to all with mutual respect and transparency.
WINNER 1 – Customers
The customer has a website that works, doesn’t break on every update and each month receives a report detailing what’s been happening on their site.
The report also includes actionable items on improving site security, SEO, speed, email deliverability, and other technical checks.
Partners are also encouraged to add their recommendations for example graphic design issues, usability issues, content errors or any other issue professionals can see that the customer may not be aware of.
Goal: A long-lasting awesome site that does well in search engines and an easy-to-follow path on how to get there.
WINNER 2 – Partners
Partners earn a 20% commission for as long as the end customer is a customer. Of course, Partners can also generate revenue through suggestions and working on their customer sites.
Money isn’t everything though (but it’s nice to have). We give peace of mind that the back-end management of the sites is taken care of.
We support our Partners to get their work completed to the highest standard and we keep sites in the best shape possible.
Goal: Long-term relationships with customers. Building a stream of recurring income. Advanced support and help when needed.
WINNER 3 – WP-Ensure
Of course, we also like to win. Partners bring in customers, which increases our revenue and we can spend more time doing the things we love such as improving reporting, improving the platform, adding new features, and supporting our Partners and customers.
Goal: Long-lasting cooperation with Partners and end customers. Development of the platform to the benefit of all.